Approach Personnel are working in partnership with a 5*, well respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. They believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase.
We are looking to recruit a Customer Services Inspection Manager to join their Customer Services team based in their Worcester office reporting to the Customer Services Manager.
You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across a number of developments and ensure the on-going quality of all Homes post completion.You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector shall be essential.
You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills are needed to undertake this role and a strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact the number 0115 9003 171 to leave your details, we will then contact you when a job arises which best suits your skills
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